Everything we have put in writing.
A product that reads a company’s conversations should be able to say exactly what it does with them, without a sales call in between. These are the documents that govern OakHive — the agreement, the data protection terms, and the answers a security review asks for.
These documents are in legal review and are not yet in force. Company registration details are still being completed and are marked as outstanding wherever they appear. We would rather show you the state they are in than a page saying “coming soon”.
Who to write to
Contracts and notices
legal@oakhive.aiPrivacy and data subject requests
privacy@oakhive.aiSecurity and vulnerability reports
security@oakhive.aiSupport
support@oakhive.ai
The agreement
What OakHive and a customer owe each other.
- Subscription AgreementCustomersThe master terms on which a customer subscribes to OakHive, including licence, fees, term, warranties and liability.
- Acceptable Use PolicyCustomers and usersWhat the service may not be used for, and what happens if it is.
- Billing, Renewal and Refund PolicyCustomersSubscriptions, additional interview capacity, invoicing, tax, auto-renewal and when money comes back.
- Website Terms of UseWebsite visitorsTerms for visiting oakhive.ai. Separate from the subscription agreement.
Privacy and data protection
What is collected, who processes it, and on whose instructions.
- Privacy PolicyVisitors and customer contactsHow OakHive handles personal data it decides about itself — website visitors, enquiries, and customer contacts.
- Interview Privacy NoticeInterview participantsWhat happens to an interview, written for the person being interviewed. Shown before an interview starts.
- Data Processing AgreementCustomersThe Article 28 terms on which OakHive processes personal data for a customer, with the processing description, security measures and transfer terms.
- SubprocessorsCustomersEvery provider that may process customer personal data, what for, and where. Versioned, with notice of changes.
- Cookies and Local StorageWebsite visitorsShort, because there is little to say: this website sets no cookies and runs no analytics.
Transparency
How the system is secured, and what the AI in it does and does not do.
- Security OverviewCustomers and their security teamsThe technical and organisational measures protecting customer data, stated at the level a security review can check.
- AI Transparency StatementEveryoneWhich AI systems are involved, what they decide, what they do not decide, and what is never used for training.
The company
Who you are contracting with.