The SOP says how it runs.The operator knows when it won't.
Every line has a machine that needs handling, a setting that isn't in the SOP, and someone who can hear a bearing going a week early. None of that is a procedure. It's what the person who has run it for years knows, and it leaves when they do.
What walks out the door
None of it is a procedure, so none of it is in the procedure.
OakHive interviews them before they go. This is what comes back.
The machine that needs handling
One machine takes a longer warm-up on cold mornings and everyone on the shift knows it. The SOP says nothing, so the next operator finds out through scrap.
From the handover guide, written to whoever takes the role next.
The setting that isn't in the SOP
A line setting sits away from the written one for a reason that was good the day it was changed. Whoever changed it is the only one who can explain why.
From the guided session that walks the role chapter by chapter.
The sound before the failure
An operator hears a bearing going before any reading moves. That's judgment built over years on one machine, and no maintenance record holds it.
From the chat, answering after they have gone.
The supplier who finds the part
When a spare is out of stock, one person knows who to call and how to ask. It isn't in the vendor list, because it was never a formal arrangement.
From the manager's summary, ready before the last day.
Who to interview
The operator who has run the same line for years. The maintenance lead who knows which machine lies about its readings. The shift supervisor everyone calls before they call anyone else.
The line keeps running on more than the SOP.
Questions manufacturing teams ask
Yes. Setup for a departure is the person's name and role. The interview runs up to two hours, in one sitting or spread over a few days, with nothing to prepare, in the browser.
A summary in four sections, including Risks and gaps and What wasn't covered, plus an offboarding checklist. Both are ready when the interview ends, so there's still time to chase what's missing while the person is still in the building.
Anyone with access asks a question and gets an answer drawn from what the departing person said in their interview. Access is closed by default and opened per person. If the interview never covered it, the chat says so rather than guessing.
Bring us the questionyour company keepsanswering twice.
Thirty minutes, no deck. You describe something your team has explained more than once, and we show you what OakHive does with it.
We are taking on a small number of companies at a time, so this is a conversation rather than a signup.