A dozen roles. One piece each. Nothing written down.
Procurement, warehousing, planning, customs: each role holds a different piece of how the chain actually runs, and none of it is in the contract or the formula. It stays wherever the person who earned it happens to be standing, which becomes a problem the day they leave.
What walks out the door
Built up over years. Kept in one head.
OakHive is knowledge transfer software. Before someone leaves, an AI interviewer talks with them about the work, by voice and in their own language. This is what comes back.
The supplier who expedites if you ask the right way
A buyer knows which supplier will quietly move an order up the queue, and exactly how to ask. The contract is filed. The way of asking isn’t.
From the handover guide, written to whoever takes the role next.
The supplier who needs three weeks’ notice, contract or not
The contract says two weeks. Everyone who’s dealt with them knows it’s three, and plans around it without saying so. The next planner reads the contract.
From the guided session that walks the role chapter by chapter.
The safety stock that runs double the formula
A planner knows why one SKU carries twice what the formula says: a stockout two years ago nobody wants repeated. The next planner sees an error and corrects it.
From the chat, answering after they have gone.
The piece each role holds
Procurement, warehousing, planning, customs. Whoever replaces any of them doesn’t inherit the judgment; they rebuild it from scratch, one surprise at a time.
From the manager’s summary, ready before the last day.
Who to interview
The buyer with the supplier relationships. The planner who set the safety stock. The warehouse lead and the customs contact. Each one separately, up to two hours each.
Twelve pieces, written down before any of them leave.
Questions supply chain teams ask
Yes. Setup for each departure is the person’s name and role. OakHive is bought one-off, per departure, or as a yearly subscription that covers a pool of transfers plus the chat and guided sessions.
OakHive interviews in more than 70 languages. The person leaving can be interviewed in their own language, and the team can ask the chat in any language.
That’s the usual case. The handover guide and the guided session wait for them and are delivered the day they start. In the meantime the manager has the summary and checklist, and the team can already ask the chat.
See a real handover in 20 minutes
Bring a role that is about to change hands. We show you an anonymised handover guide, what the interview looks like, and how the team asks it questions in Microsoft Teams. No slides.
We take on a few companies at a time, and a person replies to every request.