A dozen roles.One piece each.Nothing written down.
Procurement, warehousing, planning, customs: each role holds a different piece of how the chain actually runs, and none of it is in the contract or the formula. It stays wherever the person who earned it happens to be standing, which becomes a problem the day they leave.
What walks out the door
Built up over years. Kept in one head.
OakHive interviews them before they go. This is what comes back.
The supplier who expedites if you ask the right way
A buyer knows which supplier will quietly move an order up the queue, and exactly how to ask. The contract is filed. The way of asking isn't.
From the handover guide, written to whoever takes the role next.
The supplier who needs three weeks' notice, contract or not
The contract says two weeks. Everyone who's dealt with them knows it's three, and plans around it without saying so. The next planner reads the contract.
From the guided session that walks the role chapter by chapter.
The safety stock that runs double the formula
A planner knows why one SKU carries twice what the formula says: a stockout two years ago nobody wants repeated. The next planner sees an error and corrects it.
From the chat, answering after they have gone.
The piece each role holds
Procurement, warehousing, planning, customs. Whoever replaces any of them doesn't inherit the judgment; they rebuild it from scratch, one surprise at a time.
From the manager's summary, ready before the last day.
Who to interview
The buyer with the supplier relationships. The planner who set the safety stock. The warehouse lead and the customs contact. Each one separately, up to two hours each.
Twelve pieces, written down before any of them leave.
Questions supply chain teams ask
Yes. Setup for each departure is the person's name and role. OakHive is bought one-off, per departure, or as a yearly subscription that covers a pool of transfers plus the chat and guided sessions.
Interviews and all documents in English or Lithuanian. The chat works in the language the interview was held in.
That's the usual case. The handover guide and the guided session wait for them and are delivered the day they start. In the meantime the manager has the summary and checklist, and the team can already ask the chat.
Bring us the questionyour company keepsanswering twice.
Thirty minutes, no deck. You describe something your team has explained more than once, and we show you what OakHive does with it.
We are taking on a small number of companies at a time, so this is a conversation rather than a signup.