Succession planning vs. knowledge transfer: why you need both
Succession planning decides who takes over a critical role; knowledge transfer makes sure they know how the work gets done. Here is how to run both together.
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How to cross-train employees: a 5-step plan that keeps know-how
A five-step plan to cross-train employees: find single points of failure, pick two successors, train inside the real work, capture the reasoning, and test it with the expert out of the room.
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Bus factor explained: how many departures break a team?
What the bus factor is, how to calculate it task by task, why a team-wide number can hide single points of failure, and how to raise it before someone leaves.
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What is institutional knowledge? A plain-English guide
What institutional knowledge is, how it differs from tacit and tribal knowledge, why it gathers in a few people, and how to keep it when they leave.
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Knowledge base vs. wiki vs. shadowing: which keeps know-how?
What a wiki, a knowledge base and a shadowing week each keep when someone leaves, where each one fails, and how to choose for your team.
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Knowledge transfer interview questions: a working guide
What an exit interview misses, 20 questions that get the work out of one person’s head, and how to turn the answers into a handover the team can search.
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7 signs tribal knowledge lives in one person's head
Seven signs that what your team knows sits with one person, what it costs when they leave, and where to start while they're here.
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Knowledge Transfer for Departing Employees: A 3-Step Plan
A resigning employee takes the way everything works with them. Here is a 3-step knowledge transfer plan you can run before their last day.
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