IT
Two hours down, for a five-minute fix
The backup job needs a manual restart after every update. The only person who knew left in spring, and it took two hours to work that out.
Knowledge transfer, before the last day
You lose not only the person, but the way everything worked
OakHive is knowledge transfer software. Before someone leaves, our AI interviews them about their work and turns it into a handover that you, their successor and the team can read and ask questions about.
Voice interview in the browser · Questions in Microsoft Teams · Data stored in the EU
When someone leaves, this is what breaks
It looks different in every team. Underneath, it’s the same problem: the one person who knew how it worked is gone.
A full day’s output, scrapped
Line 3 hadn’t had a defect in years. Then a new shift lead ‘corrected’ a setting nobody had explained.
Nearly losing a client over nothing
Three years of smooth renewals. A new rep takes over, reads a routine quirk as a red flag, and the renewal is suddenly in doubt.
Project management
We look like we don’t talk to each other
The client already answered this once. A new project manager asks it again on the next call.
What you keep after they leave
OakHive interviews the person leaving about how the work actually gets done, whether they ran servers, a production line, a client book or a team.
What gets captured
The decisions and workarounds nobody wrote down
The backup restart, the Line 3 setting: the things that used to live in one person’s head.
For the successor
A guide written to the successor
It covers open projects and tasks, the people to talk to, and why things work the way they do. Plus a guided session that walks them through it chapter by chapter, with room to stop and ask.
For the team
The repeated questions stop
Anyone with access asks the chat, in OakHive or in Microsoft Teams, and gets an answer traced to the interview. If something never came up, the chat is built to say so instead of guessing.
For you
No surprises after the last day
Your summary lists what wasn’t covered while there’s still time to ask. And the person leaving has nothing to prepare: they join from a link and talk.
How it works
From resignation to a handover the next person can use, in four steps.
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Interview setup · five minutes
You add the person leaving
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The interview · up to two hours
They talk to an AI interviewer in their own language
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Your summary · before the last day
You see what’s covered, and what isn’t
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The handover · from day one
The next person knows what’s open and who to call
The whole thing fits inside a normal notice period
What the interview looks like
No script and no form. They talk to an AI avatar, and it asks the follow-up questions.
You get a searchable summary before the exit meeting ends.
What happens to what they say
People only explain how the job really works if they trust where their words go.
AI training
Never used to train AI
We never use your interviews, or anything made from them, to train AI models, ours or our providers’. We don’t improve OakHive with your conversations either: we test it on material we write ourselves.
Storage
Used only for your handover
We use interview data to build the handover and answer your team’s questions. We never sell it, and we keep it for two years unless you choose a different period.
Transparency
The person leaving knows what to expect
Before the interview starts, they’re told they’ll be talking to an AI and where their answers go: a summary for their manager, a guide for their successor, and answers the team can search.
Location
Stored in the EU
Interviews are stored in Microsoft Azure’s EU region, logically isolated per customer. Live speech is processed in the United States by ElevenLabs, which keeps the audio and its transcript for one day. Every contract comes with a data processing agreement.
OakHive®
Built by people who've run onboarding and offboarding inside real companies, not from a whiteboard.
See a real handover in 20 minutes
Bring a role that is about to change hands. We show you an anonymised handover guide, what the interview looks like, and how the team asks it questions in Microsoft Teams. No slides.
We take on a few companies at a time, and a person replies to every request.